Four service tiers, priced against your shift pattern. Genuine nozzles, lenses and bellows. SMOOTH CNC release notes and maintenance BOMs available under NDA before the purchase order.
Round-the-clock phone and on-site response for 3-shift production lines. Applies to OPTIPLEX 4020 and FG 400 Neo running over 16 hours/day.
Phone triage within 2 hours, field technician dispatch the next business day. Standard for 1–2 shift mid-size shops running OPTIPLEX Nexus or FG 220 III.
Quarterly PM visits with chiller servicing, optics inspection, beam-quality verification and SMOOTH CNC firmware update. Parts-and-labour contract, billed annually.
For shops with in-house maintenance engineers: remote SMOOTH CNC diagnostics, priority consumable supply, and monthly phone review. On-site dispatch available per call.
Consumables are stocked at three US regional depots. Standard lead time to a Tier 1 or Tier 2 customer is 24–48 hours. BOMs with part numbers are published to customers under the service contract.
| Part Family | Typical Life (Fiber 6-12 kW) | Stocking Depot | Standard Delivery |
|---|---|---|---|
| Copper Nozzle (single) | 2–8 shifts | US-East / US-Central / US-West | 24 hr (Tier 1/2) |
| Copper Nozzle (double) | 8–24 shifts | US-East / US-Central / US-West | 24 hr (Tier 1/2) |
| Protective Lens (short cone) | 400–600 cutting hours | US-Central | 48 hr |
| Focusing Lens Module | 2,000–4,000 hours | US-Central | 3–5 business days |
| Bellows Set | 12 months | US-Central | 5 business days |
| Filter Cartridge (fume) | 6 months | US-East | 48 hr |
SMOOTH CNC release notes, recommended cutting condition tables and machine maintenance BOMs are made available under NDA before the purchase order, so procurement teams can validate parts availability and firmware roadmap before capital commitment.
Procurement and maintenance leads can request the tier-comparison document, parts BOM and SMOOTH CNC roadmap under NDA.